Growth Manager

Who are we?

Future Platforms are recruiting for our sister company, Twickets! Twickets was created by music fan Richard Davies, who made the simple observation that real fans don’t want to rip other fans off. When we have tickets we can no longer use, most of us don’t want to sell them for a profit. We just don’t want them to go to waste and are really happy if we can get our money back. So Richard set up Twickets as a service on Twitter, connecting fans and allowing them to trade with each other at strictly no more than face value.Today, Twickets is the largest fan-to-fan marketplace for face value tickets and connects fans via both website and app across three continents. Thousands of tickets are listed every month for gigs, festivals, sports, comedy, theatre and the arts. We are growing rapidly, and have attracted support from the industry through our event partners, investors and the media. Our platform and technologies are constantly evolving as we strive to innovate and expand into new territories. We allow ticket resale both on a private basis and through integrations with artists, promoters, ticket agencies, sporting organisations and venues.

About the job

Responsible for overseeing the growth of Twickets in the UK and internationally. Reporting into the founder to develop strategies that will help the business expand its customer base, increase revenue, save costs and grow market share.

You may also be required to develop new products or services and identify potential partners or suppliers to expand the business.

Location

Fully remote working/flexible remote working - option to visit a central London office when desired

Responsibilities

• Work with Richard, the founder and leadership team on strategic planning, to define growth goals and objectives for Twickets

• Create reports on key metrics to determine progress in meeting these goals

• Develop strategies to attract new users, increase customer retention and encourage repeat usage

• Create and oversee marketing campaigns that target specific customer segments or geographic regions etc

• Identify new business opportunities that align with the company’s strategic goals

• Conduct market research to identify opportunities for new products or services within existing or new markets

• Seek ongoing customer feedback using surveys, questionnaires etc

• Create and maintain a list of target clients / partners for new products or services

• Conduct research about competitors in order to identify opportunities for the company to gain market share

Qualifications

• University degree

• 2-3 years experience in a similar role

• Fluent in data analysis and data processing tools - analytics tools, data visualisation tools, AB testing tools, Excel etc

• Ability to analyse customer behaviour data accurately. and knowledge of how to translate data into insight

• A deep understanding of various customer acquisition channels e.g. search engine results, paid ads, email referrals, organic traffic, social media referrals etc.

• Excellent verbal and written communication skills

The Benefits  

• You will be enrolled onto a workplace pension scheme  
• Central London offices very close to Oxford Circus  
• Remote working/hybrid working, fantastic work life balance - you tell us what you want!